COMMON QUERIES

At Snotty for little noses, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

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CAN I USE THE SNOTTY ON A TODDLER?

Although it is most essential to aspirate infants, commonly described as obligate nasal breathers (as they prefer breathing through their nose rather than mouth) there is a great benefit from using aspirators on toddlers as well.

Our experience has showed that although in some rare cases children as young as 2-3 years old will be able to start blowing their noses, most toddlers reach an age of approximately 4-6 years old before they can do it properly

WHAT IS YOUR RETURN POLICY?

Due to hygiene reasons we can not accept returns of nasal aspirators.
Please choose your purchase carefully as we do not refund or exchange items if you simply change your mind or make the wrong purchase decision.

WHAT IS YOUR WARRANTY POLICY?

SNOTTY THREE is covered by a full 1 year manufacturers warranty from date of purchase.

Please retain your receipt as proof of purchase for any future warranty claims. Claims without proof of purchase may not be accepted.

WHAT TYPE OF BATTERIES SHOULD I USE?

All SNOTTY aspirators have been designed to work with AA alkaline batteries only.

Please refrain from using any other types of batteries in your SNOTTY as these may cause damage to the aspirator

SHOULD I USE SALINE BEFORE ASPIRATION

YES ! We always recommend that you spray saline up the nostrils a minute or two before aspiration to ease  the extraction.

  1. saline will loosen up the mucus

  2. saline is a non medicated substance and can be used as frequently as required without any side effects

  3. saline in it self acts as a bacterial inhibitor assisting your child in the fight of the cold

  4. saline can also promote mucociliary clearance by moisturizing the nasal cavity and by loosening dry material

Extraction of dry mucus may result in slight damage to the delicate nasal mucous membrane and should be avoided at all times. Although a runny nose may have the appearance of exactly that; a runny nose, we can never be certain of the consistency of the mucus deeper inside the nasal cavity.

* One contraindication to nasal aspiration and/or using saline would be if your child has undergone treatment or surgery in which case you should ALWAYS consult your health professional.

WHAT SIZE NOZZLE SHOULD I USE

There is no particular chronological sequence to the use of nozzles. The main aspects when selecting a nozzle is the size of your child’s nostril.

To enable efficient aspiration with minimal discomfort we recommend that you select the nozzle that will seal the nostril entirely, with minimal insertion into the nose.

WHO DO YOU USE FOR SHIPPING

Please note all our deliveries are made by a third party provider (in our case we have joined forces with NZ Couriers.).

SNOTTY Limited is as such not responsible for any damages or lost deliveries, any complaints raised in relation to deliveries should be addressed directly to NZ Couriers.

ARE SNOTTY ASPIRATORS CERTIFIED?

All SNOTTY aspirators are registered with the Therapeutic Goods Administration as medical devices in Australia and have undergone required testing and certification to highest ISO and CE standards

HOW OFTEN SHOULD I CHANGE THE ORING

There is no set time, usage will determine when it is appropriate to replace the o-rings. Obviously if the aspirator is taken apart more frequently the o-rings may have to be replaced earlier. The key factor is proper maintenance and care not to damage the o-ring while assembling the aspirator, as any damage will surely lead to leakage and inadequate suction pressure.

Please also maintain the o-rings by using silicone grease to lubricate and preserve them, this should be done at least once every 3-6 months depending on usage. Silicone grease will not swell or soften the rubber, which hydrocarbon based greases will do.
*NEVER use hydrocarbon-based greases on the o-rings as this will damage and deteriorate them!